We believe in our products and know that you will be delighted with your purchase. We have a 100% guarantee that our products are pure and genuine. However, if for any reason you are not satisfied, you may receive credit for your online purchase provided the following conditions are met:The product is returned to Wyndmere Naturals within 15 days of purchase.All returns are in resalable condition. Acceptance of returned items is at the discretion of Wyndmere Naturals.All freight and shipping charges are the responsibility of the purchaser.Wyndmere Naturals cannot issue credit for items purchased through a retail store or any location other than our online store. Any items purchased in a retail store must be returned to the store in accordance with their return policy.Please repackage the item/s carefully and ship using delivery confirmation. We cannot be held responsible for shipping damages on returns or for items lost in transit.